Site Legal Information
Terms of Services
Site Legal Information
MASISA S.A. ("MASISA") maintains this website (https://www.masisa.com) with the intention of informing, educating and communicating. This website is freely accessible to all those people connected to the Internet, but it is important that when consulting the contents you take into account the following conditions of use of the information:
All the contents of this website, including texts, images and others, are the property of MASISA and are disseminated through the Internet for the sole purpose of keeping all persons interested, for various reasons, in MASISA's activities informed. Likewise, the intellectual and industrial property of the design of this website and of all MASISA's trademarks are protected both by national laws and international treaties.
MASISA shall not be held liable for the use that may be made of the contents of this website, nor for the consequences that may arise from economic, commercial, mercantile or any other type of decisions attributed to the interpretation of data, comments, figures, statements or any other type of information available on this website.
This is a public information website. If you need to make investment, construction, architectural, or any other type of decisions that in any way relate to MASISA's activities, we advise you to consult our specialists through the mechanisms available on this website.
MASISA makes every effort to maintain updated and accurate content, of interest to various kinds of users. However, when consulting the information, it should be kept in mind that it is possible to find in it the unintentional presence of typographical or spelling errors, inaccuracies, and outdated data. Likewise, MASISA makes its best effort to keep the website functioning correctly, however, it is not possible to guarantee the absence of technical problems, computational or other problems.
MASISA prohibits the improper use of the contents of this website. The information, whether text, photos or applications, may not be used for commercial or advertising purposes for any reason whatsoever. The information may not be reproduced in catalogs, advertisements, or publicity of any kind. Nor may it be altered, cropped, manipulated or subjected to any other type of change for purposes other than those foreseen in this website. Under no circumstances may the information be used for illegal activities or for those suspected of infringing the law. The links or hyperlinks to third-party websites available on this website were selected to complement the experience of Internet surfers interested in MASISA's activities. However, MASISA is in no way responsible for the information available on those websites, nor is it responsible for the quality or availability of the links.
On the other hand, MASISA is not responsible for the contents of those websites that have a link to any page of the https://www.masisa.com website. The contents available on this website may be used as a source of information by other websites, but may not be copied in their entirety, appropriated, or disseminated under a brand other than that of MASISA. Nor may they be subject to framing practices by other websites that hide the true origin of the information.
MASISA only requests data from website users through contact forms or e-mails, and through some applications. In all cases the information collected will be limited. MASISA will do its best to treat such information with total confidentiality. This information will at no time be shared with third parties, nor will it be available in formats that allow its consultation by others, nor will it be used for advertising or commercial purposes, or for any purpose other than that indicated in the contact form or in the application.
All inquiries related to the content of this website may be made through the contacts section. To learn more about MASISA, please visit our Company section of this website.
At MASISA, we value your privacy and want you to clearly understand how we use your personal data when you interact with our websites, forms, or service channels.
1. What we use your data for
The data you provide may be used for the following purposes:
a) Commercial information and marketing
Contacting you to inform you about products, services, promotions, content, and other information that may be relevant to you.
Personalizing your experience on our websites or associated platforms by showing you content and offers that match your interests.
b) Handling inquiries
Processing your inquiry, request, or claim.
Contacting you again if we need additional information.
Sharing your data with other internal areas or related companies only when strictly necessary to resolve your request.
c) Purchases with home delivery
If you make a purchase with delivery to your home, we will share your name, address, phone number, and other relevant order details with the logistics and transportation companies that provide services to Masisa.
These providers use your data solely to coordinate, deliver, and confirm your shipment.
2. Legal basis for processing
We process your data because you give us your consent when accepting our terms in forms or digital channels.
You may withdraw this consent at any time.
3. Who we share your data with
We may share your information with:
Technology providers (hosting, CRM, marketing tools).
External agencies that support us in communications or customer service.
Transportation and logistics companies, when applicable for order delivery.
Other internal MASISA departments when necessary to manage your request.
We always require these third parties to comply with strict security and confidentiality standards.
4. How we protect and store your data
Your data is securely stored and retained only for the time necessary to fulfill the stated purposes or until you withdraw your consent.
We implement technical and administrative controls to safeguard the security of your information.
5. Your rights as a data subject
At any time, you may:
Access your personal data.
Request corrections to your information.
Ask us to delete your data when applicable.
Object to certain types of processing.
Revoke your consent fully or partially.
To exercise these rights, please contact us at: 📧 datamgmt@digital.masisa.com
6. Withdrawal of consent
You may withdraw your consent at any time by emailing the address above. This does not affect the processing carried out before your withdrawal.